As we are based in Thailand, we process your Personal Data in compliance with applicable data protection laws of Thailand, including the Personal Data Protection Act B.E. 2562 (2019) (the “PDPA”) and other applicable laws.
1. ABOUT US
Our services are made available by AJIS. AJIS is the data controller responsible for your personal information. AJIS is a company incorporated under the laws of Thailand with its registered office at 2034 Italthai Tower, 15th Floor, Unit 69-70, New Pechaburi Road, Khawaeng Bangkapi, Khet Huay-Kwang Bangkok. AJIS is a part of AJIS Group, whose headquarter is in Chiba, Japan.
2. WHAT IS PERSONAL DATA?
“Personal Data” means any data relating to an individual which can identify such individual, directly or indirectly, excluding the data of a deceased individual or any other term, under its definition of the PDPA. Examples of Personal Data that we may collect include name and contact details (e.g. postal address, e-mail address, telephone number).
3. WHAT PERSONAL DATA IS COLLECTED?
3.1 We may collect various types of Personal Data about you, including:
(a) information necessary to fulfil your orders;
(b) information necessary to perform obligations under contracts;
(c) information you give us in forms or surveys;
(d) information about your visits to our premises and events;
(e) information you give us in calls you make to us;
(f) information about your preferences and interests;
(g) information necessary to verify your identity and age;
(h) information necessary to process your employment application; and.
(i) information necessary to provide you with press releases or e-mail alerts.
3.2 Where required, we may collect Personal Data about other persons (from whom you have obtained consent to provide such data to us in accordance with this Policy).
3.3 We will not process any special (or sensitive) categories of Personal Data or personal information relating to criminal convictions or offences except where we are able to do so under the applicable laws or with your explicit consent.
3.4 Your provision of Personal Data to us is voluntary and you may at any time withdraw your consent for our use and disclosure of the Personal Data you provided. You are responsible for and must ensure that all Personal Data that you provide is true, accurate and complete.
4. HOW WE COLLECT AND RECEIVE PERSONAL DATA
4.1 You will either be asked to explicitly consent to our collection, use, and/or disclosure of your Personal Data or otherwise informed of the lawful basis on which such collection, use, and/or disclosure is based.
4.2 We collect and receive your Personal Data via different methods:
(a) Personal Data you provide to us
You may give us your Personal Data directly. This is often the case where you contact us with enquiries, complete forms online or by hand, subscribe to receive our marketing communications or provide feedback to us.
(b) Personal Data we collect from you automatically
We may automatically collect certain technical information about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies and other similar technologies.
(c) Personal Data we receive from third parties
From time to time, we will receive Personal Data about you from third parties.
5. PURPOSES AND LEGAL BASIS FOR COLLECTION, USE & DISCLOSURE OF PERSONAL DATA
5.1 We collect, use and disclose the Personal Data for the following purposes and any other related or associated purposes (collectively, the “Purposes”):
(a) managing your relationship with us;
(b) delivering products and/or services to you;
(c) assisting you with your enquiries;
(d) obtaining feedback and keeping you updated on our services;
(e) complying with our legal obligations and requirements;
(f) enforcing obligations owed to us;
(g) carrying out research, planning and statistical analysis;
(h) administrative purposes, such as accounting, risk management, record keeping;
(i) staff training;
(j) sending you e-mail alerts to which you have subscribed;
(k) communications and procedures related to recruitment and selection, and personnel administration;
(l) contacts and/or procedures for retired employees; and
(m) for other purposes that we notify you of, or will be clear from the context, at the point the Personal Data is first collected.
5.2 We may use Personal Data to contact you for the above Purposes via post, fax, e-mail, SMS, telephone or any other means.
5.3 The legal basis for our use of your Personal Data is one of the following:
(a) compliance with a legal obligation to which we are subject;
(b) the performance of a contract to which you are a party;
(c) a legitimate business interest that is not overridden by interests you have to protect the information;
(d) where none of the above applies, or where law requires it, your consent.
6. DISCLOSURE OF PERSONAL DATA
6.1 We may disclose your Personal Data in connection with the Purposes, including to third parties who provide services to us or whom we work with, including:
(a) our related entities, such as other entities within the AJIS Group;
(b) our business partners; and
(c) suppliers, service providers and data processors providing services to us.
6.2 We may also disclose your Personal Data to third parties where required or permitted by law.
7. TRANSFER AND PROTECTION OF PERSONAL DATA
7.1 As we are a part of AJIS Group, your Personal Data may be transferred to one or more AJIS group companies as needed for data processing and storage, providing you with access to our services, providing customer support, making decisions about improvements to our services, content development or for other purposes set forth in this Policy.
7.2 When you submit Personal Data to us, whether through your interactions with our website, our offices or our events, you acknowledge that your Personal Data may be transferred outside Thailand where it will be stored and processed by us, any of AJIS group companies and our suppliers for the purposes set out in this Policy.
7.3 When we transfer your Personal Data outside Thailand, we will comply with our legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring Personal Data and putting appropriate safeguards in place to ensure an adequate level of protection for the Personal Data. We will also ensure that the foreign recipient is obligated to protect your Personal Data at a standard of protection comparable to the protection under Thai law.
8. RETENTION PERIOD
8.1 We will retain Personal Data for the period necessary to fulfil the Purposes for which the Personal Data was collected in compliance with our obligations under Thai laws. After such period, we will destroy such Personal Data from our archives without notice or any further liability.
8.2 The retention period will vary depending on the Purposes for which the Personal Data was collected. Where any Personal Data is only useful for a short period, we may delete it at the end of such period.
8.3 You have the right to request us to delete the Personal Data in some circumstances. Please note that we are sometimes legally obliged to retain your Personal Data, for example, for tax and accounting purposes.
9. YOUR PERSONAL DATA RIGHTS
You have the following rights in relation to the Personal Data we hold about you. If you wish to make a request to exercise your rights, you can contact us by using our contact details in the “How to Contact Us” section below.
9.1 Right of Access: You may request for access to the Personal Data that you provide to us. To the extent permitted by law, we may levy a reasonable fee for processing your request in producing additional copies.
9.2 Right to Rectification: You are entitled to rectify your Personal Data if the Personal Data we hold about you is inaccurate or incomplete.
9.3 Right to Erasure: You may ask us to delete or anonymize your Personal Data in certain circumstances, where:
(a) the Personal Data are no longer necessary in relation to the Purposes for which they were collected or otherwise processed;
(b) you withdraw consent on which the collection or processing is based on, and where we have no legal ground for such collection or processing;
(c) you have a right to object further processing of your Personal Data (see below) and execute this right to object the processing; or
(d) the Personal Data have been unlawfully processed.
The above does not apply to the extent that such Personal Data retention is necessary for the purpose of freedom of expression, for the performance of a contract, the purpose of establishment, compliance or exercise of legal claims, or defense of legal claims, or other purposes permissible by and in compliance with the law.
9.4 Right to Restriction: You can ask us to block or suppress the processing of your Personal Data in certain circumstances, where:
(a) you contest the accuracy of the Personal Data we use;
(b) you object to our using the Personal Data on the basis of legitimate interest;
(c) we do no longer need your Personal Data but you require them for the establishment, exercise or defense of legal claims; or
(d) the processing is unlawful and you request the restriction of processing in preference to erasure of that Personal Data.
9.5 Right to Object: You can ask us to stop processing your Personal Data if we are:
(a) relying on our own legitimate interest or those of a third party to process your Personal Data, unless we are able to demonstrate compelling legal grounds for processing; or
(b) processing your Personal Data for direct marketing purposes.
If you object to the processing, please specify whether you wish the erasure of your Personal Data or the restriction of its processing by us.
9.6 Right to Portability: You have the right, in certain circumstances, to obtain Personal Data you have provided to us (in a commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer it directly to a third party as specified by you.
9.7 Right to Withdraw Consent: If we rely on your consent as our legal basis for processing your Personal Data, you have the right to withdraw that consent at any time.
9.8 Right to Lodge a Complaint: If you have a concern about any aspect of our privacy practices, please contact us using the contact details provided in the “How to Contact Us” section below. In case of an alleged infringement of applicable privacy laws, you may lodge a complaint with the data protection supervisory authority, including the Personal Data Protection Commission of Thailand.
10. CHANGES TO THIS POLICY
10.1 We may make changes to this Policy from time to time to reflect any changes to our use of your Personal Data. We may also make changes as required to comply with changes in applicable law or regulatory requirements. To ensure that you are always aware of how we use your Personal Data, we will notify you by email, SMS or pop-up notice of any significant changes. However, we encourage you to review this Policy periodically to be informed of how we use your Personal Data.
10.2 The lasted version of this Policy in force at any given time will apply to our collection, use and disclosure of Personal Data.
11. HOW TO CONTACT US
If you have any questions about this Policy or want to exercise your rights set out in this Policy, please send us an email to
This Policy is effective 2023 and supersedes all previous privacy policies issued by us.