The content of the survey can be customised to suit the industry, business type and objectives, as well as customer service and shop conditions. Specialist surveyors who have passed a rigorous screening process carry out objective and highly accurate surveys with clear evaluation criteria. Undercover surveys, which can be carried out at any time, enable a clear understanding of the actual situation in the shop. The survey results are quantified and visualised and submitted as a report that can be compared and analysed. The surveyor’s comments are also appended to the report. The internet is used and emphasis is placed on speedy delivery.